Shipping policy

Order processing times

All orders are custom-made and processed within 1–2 business days.
Orders placed on weekends or holidays will be processed on the next business day.
If we experience a high volume of orders or a delay with your order, we will notify you by email.

Production time

Because each lamp is made to order, production typically takes 1–2 days before shipping.
Production time is included in the estimated delivery window shown at checkout.

Shipping locations

We currently ship to customers within the United States.
If you are outside of the U.S. and interested in ordering, please contact us at benjamin@moduglowlabs.com to discuss options.

Shipping rates

Shipping costs are calculated at checkout based on your order total, destination, and selected shipping method.
From time to time, we may offer free shipping promotions, which will be clearly displayed on our website and at checkout.

Estimated delivery times

Once shipped, your order will typically arrive within the timeframes listed at checkout.
Estimated delivery times:

  • Standard shipping: 5–7 business days

  • Expedited shipping: 2–3 business days

These are estimates and may vary due to carrier delays, weather, holidays, or other factors outside our control.

Order tracking

When your order ships, you will receive a shipping confirmation email with a tracking number.
Tracking information may take up to 24 hours to update after the carrier scans your package.

Shipping carriers

We primarily ship with [USPS/UPS/FedEx].
The carrier used for your order may vary based on your location and the shipping method you choose.

Incorrect addresses & undeliverable packages

Please ensure your shipping address is entered correctly at checkout.
We are not responsible for orders shipped to an incorrectly entered address.
If a package is returned to us as undeliverable, we will contact you to arrange reshipment; additional shipping charges may apply.

Lost, stolen, or damaged packages

Once an order has been handed to the carrier, risk of loss passes to the customer.
If your package is marked as delivered but you cannot locate it, please:

  • Check with household members and neighbors.

  • Verify the shipping address on your order confirmation.

  • Contact the carrier with your tracking number.

If your order arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the damage. We will work with you to resolve the issue in line with our refund/return policy.

International duties and taxes

For international orders, customers are responsible for any customs duties, taxes, or import fees charged by their country.
These fees are not included in our product prices or shipping rates and are collected by your local customs office.

Changes & cancellations

If you need to update or cancel your order, contact us at benjamin@moduglowlabs.com as soon as possible.
Once production has started or the order has shipped, we may not be able to make changes.

Returns & exchanges

For full details on returns, exchanges, and refunds, please refer to our Refund Policy page.
In general, custom-made items may have specific return conditions due to their personalized nature.

Contact us

If you have any questions about shipping, please contact us: